Dent Security Systems

"They have some public sector , local goverment contracts that are priority and the bread and butter financialy, so they can pick and choose what ordinary retail customers they can be bothered about, several years ago they were in Financial Dificulty and an Australian Millionaire took over and invested money into this company , trouble is the previous rot and reasons why the business got a bad reputation by senior managers and the way it was run and customers were treated remained un changed, and still the ongoing caurse of no customer service etc. Yes they are knowledgeable and Qualified , its just if they can be Botherd that is the Issue, I see one review in particular refers to thease points.Dont ever upset them as they will become Revengefull , if you report them to the regulatory Dispute organisation, be prepared that I believe the Australian is asociated with that despite resolution organisation, and thats a conflict of interest? So your complaint and dispute resolution will go no where! As I said when they do the job it is professional, its just getting that opertunity in the first place. Yes, Dent locksmiths cambridge and Dent Security, are basically one and the same, as for goverment contracts Dent did display the NHS LOGO on their previous page, way back in 2016? But when I contacted the NHS, and asked for a recommendation about Dents Work,. The NHS replied they could not comment and they don't recognise Dent Security. Soon After the NHS LOGO Disapeared. Probably now its all Private Work, so they maybe right to date.2023. If I remember correctly the manager was Owain? and i believe his Brother also worked there, the CEO at the time was James Bryan Sydney, market Street Fordham Ely, Cambridgeshire. After Owain refused to renew our Service contract because we had several issues, we reported it to the Regulator, Mediator, but we found a different Security firm in due course, the young man who came out to service our system said he was going on his own as self employed ? But we never heard any more from him. I'm sure ours was just a one off experience. Thank you for your reply, obviously I could publish a copy of your website showing the NHS LOGO ? that i have Kept, and Copies of your Emails refusing to Renew our Service Contract etc ? That i still retain in a FOLDER, but let's just let the past sleep , ay 😴 clearly the overall Revuew Ratings Speak for themselves."

"Initially chose the company based on several recommendations and as they have been around as long as I can remember! Dent set up our CCTV system for our commercial premises. They were fast, effective and we have been using them for years. The regular maintenance really adds peace of mind."

"I have a very small office in my garden, but it has been protected by Dents for a few years now. All has been well and Dents have maintained it every year."

"We have had great customer service from Dents. We chose the company as they are a well established local business. They are always on time, do a good job and we feel a lot more assured whenever we leave the house! We would recommend this company .......and after all, when you see a Dents alarm on the front of a house, you know it is not a fake one!"

"Dent was recommended to me after our house was broken into, and we wanted the security upgrading. The guy that came out to discuss our requirements and quote was extremely knowledgeable and helpful and we got a quote very shortly. Despite agreeing to the work, and completing their sale agreement, they never contacted me back to do the work despite my chasing up at least once. After waiting for several months I ended up giving the work to Cambs Lock & Safe who completed the work the same day I called them. I can only assume that they are so busy and flush with cash that they can just ignore the jobs they don't want to do. Awful customer service, imagine what they're like once they have your cash!!"